The FBA application takes away the massive hassle of going through all of the reports and hoops needed for you to file a reimbursement case to Amazon.
You must have an Amazon Vendor Central account in order to use My Chargeback Guy — we'll need you to authorize us with Amazon MWS API credentials to import all of your store front data and add the case manager as a VendorCentral User.
Yes, we are using Amazon's infrastructure (AWS) advanced encryption to store your informaton.
$5 one-time sign-up fee required to initiate our services and a 25% commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns.
We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe
Yes, there are no long-term contracts. Simply notify us through email, casemanager@mychargebackguy.com
After filing the service cancellation, we'll halt the reimbursement service immediately and delete all your data.
3 – 5 business days after we file a case with Amazon Support.
The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.
Amazon lost inventory at the warehouse, and it has been 30 days in past 18 months. Amazon damaged inventory at the warehouse, and it has been 30 days in past 18 months. Amazon claims to have reimbursed a return but it has not been reimbursed. Amazon improperly received or miscounted items from inbound shipments in past 9 months. Amazon claims to have placed an item back into your inventory but it has not been replaced. Amazon issued a refund, but the customer never returned item and it has been 45 days.
After your sign-up, we'll import your store-front data through Amazon MWS API, which takes 24 – 48 hrs depending on the size of your data. After importing and processing your data, we'll start to report cases to Amazon Support.
No. In accordance with Amazon's Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.
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